Terms & conditions

We want to ensure that your experience with us is both enjoyable and transparent.In order to maintain a fair and secure platform for all our users, we have established these Terms and Conditions that outline the rules and guidelines governing the use of our services. By accessing and using our website, extension, and related features, you agree to comply with these Terms and Conditions. We encourage you to read them carefully to fully understand your rights and obligations.

Introducing the Privacy Statement

This privacy statement (“Privacy Statement”) explains how Directo Technologies, Inc. (“Directo Inc.” or “we”) collects and processes information from members and users of the website, software applications, and other online services we provide (collectively “Directo Inc.'s products”). Directo Inc.'s products include, but are not limited to, the Directo Inc. extension for web browsers (the “Extension”), the Directo Inc. mobile application (the “Mobile App”), and the website located at www.getdirecto.com (the “Website”).

To the extent that Directo Inc. has links to other websites (like travel websites), please note that we do not own, operate, or control them, and they have their own controlling privacy policies that you should review.

Privacy policy

In order to provide our services, Directo Inc. collects information that you share directly with us when you use our website, extension, or Mobile App.

Directo Inc. also collects technical information about your device and use of Directo Inc. to make sure that our products are working correctly. The information we collect is geared to providing Directo Inc. users with a better way to book travels online and to help us develop, improve, and market our services.

Directo Inc. does not track your search engine history, emails, or your browsing on any site that is not a travel website (a site where you can book a travel related service). When you are one of our covered travel sites, to help you save money, Directo Inc. will collect information about that site that lets us know which alternative offer to find for you. We may also collect information about pricing and availability of properties, which we can share with the rest of the Directo Inc. community and partners.

Shopping and Usage Data

On travel sites, Directo Inc. collects the name of the site, page views, and in some cases, service information that allows us to track price changes and update our listing catalog. We may also collect information regarding your purchases on a travel site while using Directo Inc. (for example, the transaction value, and the fact that a booking was completed) for purposes including internal analytics, commission collection. The information you share, and we collect, enables us to improve our products and gives us insights about deals, pricing, and availability of travel services, which we can share with the rest of the Directo Inc. community. We may also use this information to understand your booking preferences to provide you with a more tailored, relevant experience or show sponsored product offers that may interest you.

Aggregate and Anonymized Data

We may also use the information we collect in aggregate or otherwise anonymized form. This lets us look at interactions with our site and products generally and does not identify you or any specific person. We use this general data for research, development, marketing, analytics, and to enhance the shopping experience for the Directo community.

What data we do not collect

We collect information that we believe can help us save our users time and money. This does not include, and we do not collect, any information from your search engine history, emails, or from websites that are not travel booking sites.

We also do not collect bank or credit card information.

How we share your data

We know how important your personal data is to you, so we will never sell it without your express permission first. We'll only share your personal data with your consent or in ways you'd expect (as we explain here). That means we will share your data if needed to complete your purchase, with businesses who help us operate Directo Inc., or if we are legally required to do so.

We may share information with our service providers (businesses that work for and with us) for the purpose of running Directo Inc. and fulfilling our commitments to you. These include businesses that perform services on our behalf, including to help us maintain our products, to provide support for legal, banking, security protection, payment processing, our own marketing, and customer service. Please know that when we share information with our service providers, it's for the purposes outlined in this Privacy Statement and not for their independent use.

We may also share information in the following cases:

  • with your express consent;
  • in an aggregate or anonymized format that does not identify any specific person;
  • as required by law, or to comply or respond to a valid government request;
  • when we believe in good faith that it's necessary to protect our rights, protect your safety or the safety of others, or investigate fraud; and
  • with a buyer or successor if Directo Inc is involved in a merger, acquisition, or similar corporate transaction. If that happens, you will be notified via email and/or a prominent notice on the Website of any change in ownership, as well as any choices you will have as a result.

How we protect your data

The security of your information is important to us. We are implementing best in class procedures to guarantee the safety of your data.

These measures include limiting access, using encryption, testing for vulnerabilities, advanced malware detection, employing pseudonymization and anonymization techniques, and more.

Though we hate to say it, despite our efforts, we can't guarantee that user information will not be accessed, viewed, disclosed, altered, or destroyed as a result of a breach of any of our safeguards. You provide us with information at your own risk.

How we use cookies and similar technologies

Like most other online services, Directo Inc. uses cookies, pixel tags, web beacons, and other markers (we'll just call them “cookies”) to collect some of the data discussed in this Privacy Statement. These help us operate our products, analyze engagement and usage, and provide a relevant and personalized shopping experience. See below to learn how you can manage your cookie preferences.

Some cookies can be temporary (“session cookies” like those used for navigating your browser) and disappear once you close it. Others last longer (“persistent cookies,” like when you ask a site to remember your login) and are saved to your computer until you delete them.

Our uses of cookies and similar technologies fall into the following general categories:

  • Essential: We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our sites, services, applications, and tools. This includes technologies that allow you access to our sites, services, applications, and tools; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as shopping-carts, saved search, or similar functions;
  • Performance: We may use cookies, web beacons, or other similar technologies to assess the performance of our websites, applications, services, and tools, including as part of our analytic practices to help us understand how our visitors use our websites, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services, or tools;
  • Functionality: We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites, services, applications, or tools. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites;
  • Marketing: We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that have been delivered to you, such as whether you have clicked on an advertisement.

Any personal information that we collect and store through use of these technologies for categories other than “Essential” are based on your consent, obtained through a conspicuous disclosure on our website. You can withdraw this consent in your account settings at any time. If you want to disable cookies entirely, your browser or mobile device might have an option to do that. For more information, including instructions on disabling cookies, please visit: http://www.allaboutcookies.org/

Your choices for managing your data

If you want to stop using Directo Inc., you can uninstall the extension from your browser and if you have any issues you can contact our support team for assistance by sending an email to yourfriends@getdirecto.com.

If you would like to delete your profile or personal information, you can always ask us by emailing privacy@getdirecto.com. We will delete any personal information we have, although the following exceptions apply: (1) we may still store your personal information if we need it to meet our legal or compliance obligations and/or to defend against legal claims; and (2) we may also continue to store your personal data in an aggregated and anonymized format that doesn’t identify you and can’t be attributed to you, even after you’ve deleted your profile.

Minors

We created Directo Inc. for the exclusive use of adults (18 and older). We don't knowingly collect or solicit personal information from children. If you are a child under 18, please do not attempt to use or register for Directo Inc.'s products or send any personal information to us.

Changes to this Privacy Statement

We will continue to update our policies and practices as needed. We will notify you of any changes to our Privacy Statement by posting any changes here. If we do, you'll see that the date at the top of this Privacy Statement has changed.

How to contact us

If you have any questions about our privacy policies and practice, please contact us at privacy@getdirecto.com.

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.