Directo Privacy Policy

• Show recommendations through the extension: allow the extension downloaded by the User to detect accommodation searches on other websites and offer, in real time, cheaper or more relevant alternatives, thus improving your search and booking experience. 
• Respond to the issues raised by the User through the contact channels provided: manage, process and support the requests, applications, incidents, complaints or queries made by the User through the various communication channels made available to the User.
• Manage the registration and subscription of "Hosts and Hotels": manage the User's subscription, including the sending of communications related to the service and the attention to possible requests or incidents derived from the same.
• Manage the candidacy of content creators: manage the process of analyzing and evaluating the profile of the interested party as a potential content creator for future collaborations with DIRECTO, which includes collecting information, contacting the candidate, and carrying out the necessary actions to evaluate his or her suitability.
• Sending of commercial communications: to manage the sending of products and services marketed by DIRECTO related and/or unrelated to the Website, as well as those of other companies with which DIRECTO collaborates.
• Elaboration of commercial profiles based on the information provided by the User to DIRECTO, in order to send commercial communications that may be of interest to the User. 
• Commercial profiling of the User based on their preferences, using third party sources: (information obtained from the User's browsing on the Website, social networks: Facebook, Twitter, YouTube, Instagram and TikTok) to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose. If the User so authorizes, this profiling will be carried out in an automated manner and will result in automated decisions so that the commercial communications received by the User are tailored to their interests, tastes and preferences. 
• To comply with legally established obligations: when the processing is necessary to comply with a legal obligation derived from Spanish law or European Union law that may be applicable to DIRECTO (tax regulations, for example).
• Preparation of reports, statistics and internal analysis to improve the services of the Website: analyze, manage and prepare internal reports and statistics on the behavior of Users to implement improvements to the Website, in any case, using aggregate information.

The User's personal data will be kept by DIRECTO for the followings periods:

1. Show recommendations through the extension: the data will be kept as long as the User keeps the extension installed or has not withdrawn his consent. Once the extension has been withdrawn or the consent has been revoked, the data will be deleted, unless they must be kept blocked for the time necessary to meet possible legal liabilities.
2. Data used to respond to questions raised through the contact channels provided the data will be kept for the period necessary to process and respond to your request and, once completed, during the period of limitation of legal actions arising from the request.
3. Management of the "Hosts and Hotels" subscription: the personal data will be kept as long as the User keeps his/her subscription to the service active and does not request its cancellation. Once the subscription has been cancelled, the data may be kept, duly blocked, for the periods necessary to meet possible legal or contractual responsibilities.
4. Manage the candidacy of content creators: The data will be kept for the time necessary to evaluate their candidacy and, if a collaboration is not established, for a maximum period of one (1) year.
5. Data used for sending commercial communications: the data will be treated in accordance with this purpose until the User revokes consent.
6. Data used for the elaboration of commercial profiles based on the information provided by the User to DIRECTO: the data will be processed in accordance with such purpose until the User opposes the processing and, in no case, will refer to a period longer than one (1) year.
7. Data used for commercial profiling of the User based on his/her preferences, using third party sources: the data will be processed for this purpose until the User revokes his/her consent and, in no case, will refer to a period longer than one (1) year.
8. To comply with the legally established obligations the data provided to comply with the obligations derived from the services offered by DIRECTO will be kept during the legally established terms.
9. Data used to carry out the preparation of reports, statistics and/or analysis: the information will be used in aggregate form for the preparation of reports, statistics and analysis, during the period necessary to process and prepare the aforementioned reports, statistics and/or analysis, and, once this period has expired, during the period of limitation of the legal actions derived from the aforementioned request.

• Public Administrations, in the cases provided by law, based on the fulfillment of a legal obligation.
• Courts and Tribunals, in the cases provided by law, based on the fulfillment of a legal obligation.
• Third party service providers that may have access to your personal data, which will process on behalf of DIRECTO the User's data, in order to provide services. DIRECTO follows rigorous supplier selection procedures in order to comply with its obligations in terms of data protection, including the subscription of the corresponding data processing contract in accordance with art. 28 of the RGPD.

• Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include:
  • Hosting, technology and communication providers.
  • Security and fraud prevention consultants.
  • Support and customer service vendors.
• Advertising Partners. These parties help us market our services and provide you with other offers that may be of interest to you. They include:
  • Ad networks.
  • Marketing providers.
• Analytics Partners. These parties provide analytics on web traffic or usage of the Services. They include:
  • Companies that track how users found or were referred to the Services.
  • Companies that track how users interact with the Services.
• Business Partners. These parties partner with us in offering various services. They include:
  • Businesses that you have a relationship with.
  • Companies that we partner with to offer joint promotional offers or opportunities.
• Parties You Authorize, Access or Authenticate

• Right of Access: You shall have the right to be informed by DIRECTO whether or not it is processing your personal data and, if so, to have access to such data and to receive information on the purposes for which they are processed, the categories of data affected by the processing, the recipients to whom your personal data were communicated and the expected period of data retention, among other information.

• Right of Rectification: You will have the right to request the rectification of inaccurate data concerning you when, among other reasons, such data are no longer necessary for the purposes for which they were collected.

• Right of Suppression: You will have the right to request the deletion of personal data provided that the legal requirements are met, and the rectification of inaccurate data concerning you when, among other reasons, they are no longer necessary for the purposes for which they were collected.

• Right to have processing limited: In certain circumstances (for example, in the event that the applicant contests the accuracy of his or her data, while the accuracy of the data is being verified), he or she may request that the processing of his or her personal data be restricted and processed only for the purpose of asserting or defending claims.

• Revocation of consent: You will have the right to revoke the consent given for reasons related to your particular situation, in case the processing is based on your previously given consent (including processing for direct marketing and profiling purposes).

• Total or partial opposition to the processing: You have the right to object to the processing at any time if the processing is based on our legitimate interest or on the legitimate interest of a third party (including processing for the purpose of direct marketing and profiling). In this case, DIRECTO shall cease the processing, unless compelling legitimate reasons can be demonstrated.

• Portability of your data: You shall have the right to receive the personal data that you have provided to DIRECTO in a structured, common and machine-readable format, and to be able to transmit it to another data controller without being prevented from doing so by the data controller to whom you have provided it, in the cases legally foreseen for this purpose.

• Automated individual decisions: Likewise, in addition to the above rights, in the event of automated decisions, including profiling, you shall have the right to obtain human intervention by DIRECTO, to express your point of view and to challenge the decision.

• Others: Likewise, you may file a complaint regarding the protection of your personal data before the Spanish Data Protection Agency at the address C/ Jorge Juan, 6, 28001 - Madrid, when the interested party considers that DIRECTO has violated the rights that are recognized by the applicable data protection regulations.