Frequently Asked Questions

Below you’ll find answers to common questions about installation, usage, compatibility, payments, and support — so you can get the most out of Directo.
🧩  Installation & Compatibility

What is a Chrome Extension?

A Chrome browser extension is a small software program that adds new features to the Chrome web browser. When you install an extension, it typically adds a new button or icon to the Chrome toolbar or menu. Clicking on that button will activate the extension and allow it to perform the task it intends to do.

What is Directo?

Directo is a free Chrome extension that helps travelers see hotel prices from direct booking sites and other sources in one place. It compares available prices, highlights lower or negotiated rates when available, and lets travelers choose where to book without being directed to a single platform.

How do I install Directo?

1. Visit the Chrome Store from your computer.
2. Click “Add the extension.”
3. Install it in your browser.
4. Pin the extension to your browser toolbar so it’s always visible.

Where can I download the Directo Chrome Extension?

You can download the Directo Chrome extension in the Google Chrome Store.

If you have Iphone and you can test our Beta version, you can try it on Safari here

Is Directo extension FREE?

Directo is 100% free for travelers. All features of the Directo Chrome extension are entirely free. You can download on Google Chrome Store.

If you manage a hotel or vacation property and want to be featured in Directo, you can sign up here

Which browsers support the Directo extension?

Directo works on all Chromium-based browsers that support Chrome extensions. This includes browsers such as: Google Chrome, Microsoft Edge, Brave, Opera.

Does Directo work on mobile devices?

We always recommend using Directo on Desktop for the full experience.

Directo does not currently work as a full mobile app, although we have a beta version for Safari mobile, for Iphone.

Do I need an account or sign up to use Directo?

No.
You can use Directo without creating an account or signing up.

🔍 Using Directo

How does the Directo Chrome Extension work?

Directo runs in your browser and looks for the best hotel prices while you browse. It shows direct prices and other booking options so you can easily see which deal works best for you.

What does the yellow “D” icon mean?

The yellow “D” appears when the same hotel is available on other websites. Click it to compare prices and find the hotel’s direct booking site.

Does Directo work worldwide?

Yes, Directo works globally and can be used to search for accommodations in any country or city 🌍.

Is it safe to use Directo extension?

Yes, Directo extension is safe to use! The extension only works on travel sites.

Why doesn’t the Directo icon appear in my search?

This can happen if:
- The extension is not enabled or pinned in your browser.
- The property doesn’t have an official website or we haven’t found an alternative deal.
- There are no better conditions available on the direct website.

If you want, you can tell us which city you’re searching in and help us improve coverage there. You can write us at yourfriends@getdirecto.com

🌐 Language & Settings

Can I change the language of the Directo extension?

Yes.
1. Open Manage Extensions in your browser (🧩 icon).
2. Find Directo → DetailsExtension Options.
3. Select your preferred language.
4. Refresh the page.

💳 Payments & Bookings

Is it safe to book through Directo?

Yes. Bookings are made directly on the official website of the hotel or host, or alternative vetted booking platforms which manages payments, confirmations, and policies.

Does Directo handle payments or reservations?

In the case of direct bookings or alternative bookings on platforms, Directo does not process payments or manage reservations. It simply redirects you to the property’s official website or alternative booking site.

When reservations are booked in secure.getdirecto, our trusted partner handles the payments and reservations.

🆘 Support

I’m having an issue or don’t know how to use Directo

You can contact us at yourfriends@getdirecto.com and we’ll help you step by step.

If possible, please include:
- The browser you’re using
- The city you’re searching in
- A screenshot of the issue

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